1. Order Processing Time

  • Once you place an order for a customized gift on the Website, the processing time begins. Processing includes designing, personalizing, and creating customised gifts according to your specifications.
  • The processing time may vary depending on the complexity of the customization and the availability of materials. An estimated processing time will be 5-8 working days after receiving the order.

2. Shipping Timeframes

  • The shipping timeframe refers to the time it takes for your order to be delivered from the date it is shipped. It does not include the order processing time.
  • Shipping timeframes vary depending on the payment mode.
    • Prepaid Orders: 7-8 working days.
    • COD (Cash on Delivery) Orders: 10-12 working days.

3. Tracking and Delivery Confirmation

  • Once your order is shipped, we will provide you with a tracking number and a link to track the status of your shipment.
  • You can use the tracking number to monitor the progress of your delivery and obtain delivery confirmation when the package is delivered.

4. Shipping Delays and Exceptions

  • While we make every effort to ensure timely delivery, shipping delays may occur due to unforeseen circumstances, including but not limited to weather conditions, natural disasters, customs delays, or carrier disruptions.
  • We are not responsible for any delays or additional charges incurred as a result of such circumstances beyond our control.

5. Lost or Damaged Packages

If your package is lost or damaged during transit, contact us immediately. We will work with the shipping carrier to resolve the issue and, if necessary, initiate a claim on your behalf.

Please review this Shipping Policy carefully before placing an order. If you have any questions or suggestions about our Shipping Policy, feel free to contact us.